Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for orders within the US?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, with tracking information provided via email upon dispatch.
Does ELEGOO offer a warranty on 3D printers and equipment?
Yes, we provide a 1-year limited warranty on our 3D printers. Please note that consumable parts, such as LCD screens, FEP films, and nozzles, have specific warranty periods ranging from 3 to 6 months.
What is your return policy for unopened items?
We offer a 30-day return policy for unused and unopened products in their original packaging. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options to make your purchase more convenient.
Can I get technical support if I have trouble with my printer?
Absolutely. Our dedicated technical support team is available via email to help troubleshoot hardware or software issues. We also provide extensive tutorials and firmware updates on our official website.
Do you ship resin and filament separately from printers?
Depending on warehouse availability, consumables like resin and filament may ship separately from hardware orders to ensure the fastest possible delivery to your doorstep.